Clients need to define an integrated and holistic digital / mobile strategy across multiple customer touch-points which ties back to their business goals
In my previous post I mentioned that at Blue Saphyre we have created a framework of documents which we refer to as the ‘Web 2.0 Strategy Framework’. It is an integrated and holistic approach to understand a client’s business functions and goals (across multiple channels).
The concept of the web 2.0 Maturity Model document is based on maturity models created by Gartner – however the difference is that the key performance areas (KPAs) identified typically influence the digital / mobile strategy.
– Business Intelligence and Web Analytics
– User Generated Content (UGC) / Social Media
– Content Management Systems (CMS)
– User Experience (UX)
– Information Architecture (IA)
Each of these dimensions play a critical role in holistically understanding the current and desired mobile / digital maturity level of a client as well as in prioritizing capabilities and building a roadmap. These dimensions will continue to evolve may need minor customization based on the industry:
Analyzing the current and desired mobile / digital maturity levels is the first step towards Gap Analysis which helps to identify capabilities of interest. These capabilities need to be prioritized based on risk, effort and business impact.
Once the capabilities have been prioritized on a Prioritization Matrix an implementation roadmap can be created with a focus on ‘incrementally’ deploying mobile / digital capabilities in the organization.
Figure 3: Sample Implementation Roadmap
Things you should consider on acting on today – determine where your company / client falls on the mobile / digital maturity model.
Next up is a deep-dive into creating a mobile strategy – stay tuned.